Operations Consulting

Your team is growing.
Your operations should keep up.

We build operational infrastructure, strengthen teams, and design systems that help mission-driven organizations work better with what they have and scale when they're ready.

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80+
Organizations ServedNonprofits, agencies, and mission-driven teams
8
Years of PracticeBuilding infrastructure since 2018
35%
Avg Retention IncreaseAcross client engagements
Sound Familiar?

Your people are committed.
What's missing is the infrastructure to support them.

Your organization has outgrown the way it operates
The team is working hard but without structure to sustain it
Leadership is the bottleneck for every decision
Nothing is documented. Everything lives in someone's head
You're hiring into roles that don't have clear expectations

Making improvements in one area without considering the others leaves teams at a disadvantage -- and that's the problem most consultants miss.

How We Work

Every engagement starts
with understanding.

01

Discovery

We map your workflows, interview stakeholders, and identify where things break down. No assumptions, no cookie-cutter assessments.

02

Design

We build workflows, process documentation, and system structures tailored to how your team actually works.

03

Implement

We set up your tools, train your team, and make sure everything runs before we step back.

04

Transfer

Your team owns it. We document everything and make sure the systems survive well beyond our engagement.

Our Services

Three ways to work with us.

Start Here

Strategy & Visual Audit

A 90-minute working session to assess your operations, identify priorities, and walk away with a clear action plan -- yours to keep.

  • Pre-session intake and operations mapping
  • 90-minute live session with Alice
  • Visual audit of workflows and systems
  • Priority action plan with next steps
  • Recorded session and written summary
$1,250 flat rate
Book a Session
Most Common

Operations Engagement

Custom engagements designed around your organizational complexity, team size, and goals. This is where the real building happens.

  • Infrastructure and systems design
  • Tech integration and platform migration
  • Process documentation and knowledge transfer
  • Workflow design and role clarity
  • Team training, SOPs, and governance tools
$10K–$40K custom scope
Introduce Yourself
Ongoing

Fractional Operations Leadership

Senior-level operational expertise without the full-time hire. Interim or ongoing support during transition, growth, or capacity gaps.

  • Strategic guidance and project execution
  • Team capacity building and hiring support
  • Cross-department coordination
  • Technology implementation
  • Training and onboarding for ops staff
$4,500+ per month
Let's Talk

"I want to thank you, Alice, for all the time and energy you put into developing these for Blackbird over the past year. Really prepping, understanding, and building with intention. I can't wait to see how other people will benefit from your business."

Bridgid Coulter Cheadle Founder, Blackbird Collective See More Client Stories →
Foundation First
Our Signature Framework

Foundation First.

A framework developed by Alice Foy in 2024, built on principles that center people and purpose at the heart of the work.

Rather than a package, Foundation First is a solution that covers 3 components -- team, tech, and processes -- to create synergy and efficiency.

Making improvements in one area without considering the others leaves teams at a disadvantage -- and that's the problem most consultants miss.

Read about the process →
Team
Technology
Processes
01
Phase 01 · 4–6 weeks

Discovery & Readiness


Before we build, we spend time getting to know your team. We lead mindset-shifting conversations, observe how work is happening, and look closely at your tools, roles, and workflows.

  • Change Readiness Sessions with leadership
  • Workflow Mapping and Clarity Review
  • Tool and System Audit
  • Operational Readiness Rubrics
  • Strategic Recommendations
02
Phase 02 · 8–10 weeks

System Build & Documentation


This phase brings your internal systems to life. We set up your tools, develop your processes, and ensure everything connects so your team can actually use what we build.

  • Custom Project Management System Build
  • 5 Core Process Documents
  • 3 Standard Operating Procedures
  • System Testing and QA Support
  • ClickUp, Airtable, Monday, or Asana
03
Phase 03 · 4 weeks

Training & Handoff


A 4-week wrap-up to ensure your team feels confident using the systems we have built together. Hands-on training, admin walkthroughs, and post-handoff support.

  • Leadership and Team Training by Role
  • Admin-level Walkthroughs
  • Final Documentation and Resource Library
  • 30-Day Post-Handoff Support (optional)
Investment

Transparent by design.

Our engagements typically range from $10,000 to $40,000 based on your organization's size, complexity, and goals, with all work billed at a $125/hour base rate.

We are happy to partner around fiscal year budgets, grant timelines, and phased rollouts to make the investment work for your organization.

The $1,250 Strategy & Visual Audit is applied toward your engagement if you move forward.

Every project starts with a free discovery call so we can scope what makes sense for you.

Strategy Session $1,250
Foundation First $12,500 – $20,000
Custom Engagement $10,000 – $40,000
Fractional Leadership $4,500+ / mo
Who We Serve

Mission-driven organizations ready to grow.

Nonprofits

Growing organizations that have outpaced their current systems and need infrastructure that can support where they are headed.

Creative Agencies

Teams doing incredible work externally while their internal operations are held together with spreadsheets and good intentions.

Women of Color-Led Businesses

Leaders building something meaningful who need operational support that respects their vision and matches their ambition.

Ready to build the foundation
your team deserves?

Book a free discovery call. We will assess where you are, what is not working, and whether we are the right fit.

01
Book a discovery callFree, 20 minutes, no pitch
02
We assess your operationsTogether we find the gaps and the right starting point
03
We build a path forwardCustom to your team, your tools, and your goals