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How to Streamline SOPs: Build a Team Wiki in Your PM Tool
A member of #tdjcommunity raised a great question: where should these resources be stored once they're created? After developing these...
Alice Foy
Aug 24, 20243 min read
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Your Training Resources Should Evolve with Your Business.
This is a judgement-free zone, right?  Until last week, I hadn't updated our internal company wiki since 2022. Before you judge me,...
Alice Foy
Jul 22, 20243 min read
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Understanding the 3Ps: Policies, Processes, and Procedures.
Last week, I talked about how our experience as a virtual business support agency (I'll tell you the story behind coining that term...
Alice Foy
Jul 6, 20242 min read
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What's Really Causing A Disconnect Between Your Expectations And Your Team's Understanding?
Last week, we talked about unspoken expectations and the many ways they can create gaps between what you expect and what your team knows...
Alice Foy
Feb 21, 20242 min read
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Can AI replace Admin/Ops in documenting SOPs?
"But can't ChatGPT create the same type of documents?" As excited and curious about open AI as I am, I am  equally concerned  about the...
Alice Foy
Oct 11, 20231 min read
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SOPs: Getting Your Team to Actually Use Them - 5 Tips That Work!
I recently had a milestone meeting with a client that hired us for a big project earlier this year. During our engagement, we identified...
Alice Foy
Sep 21, 20233 min read
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Do you depend too much on a specific member of your team?
Pause for a second... Think about the most dependable and knowledgeable person on your team. This may be your Executive Assistant or a...
Alice Foy
Sep 14, 20232 min read
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